SHIPPING !

Before you place an order, here’s what you need to know. We believe in being transparent and making sure you feel informed every step of the way.

  • By placing an order, you acknowledge and agree to these shipping terms.

Processing Time

All items are made to order unless stated otherwise.

Processing time typically takes 10–20 business days, depending on the complexity of your order, customization requests, and current order volume. During peak seasons, launches, or promotional periods, processing may take slightly longer.

Once your order has been shipped, you will receive a tracking number via email or message.

🇵🇭 Local Orders
J&T Express Philippines

We ship nationwide across the Philippines.

Estimated delivery times after dispatch:

  • Metro Manila: 1–4 business days
  • Luzon: 3–7 business days
  • Visayas: 5–10 business days
  • Mindanao: 7–14 business days

Delivery timelines may vary depending on courier operations, weather conditions, holidays, and local delivery accessibility.

Please ensure your shipping details are complete and accurate to avoid delays.

Preorder lead time still applies on top of delivery lead time.
Same Day Delivery

Preorder lead time still applies on top of delivery lead time. Once the item is ready and available, we can arrange same day delivery depending on the order time, rider availability, and delivery location.

Same day delivery is subject to confirmation and serviceable areas.

Store General Location: North Caloocan, Metro Manila, Philippines

🌎 International Orders
United States / Canada

DHL Express - SUPER FAST SHIPMENT! ✨

  • Currently an expensive option due to surcharges.
    $62 flat rate.
  • Delivery lead time: 3–5 business days.
  • May also vary depending on your location and local customs procedures.
  • DDU: duties and custom taxes unpaid.
    Remote areas may require additional fee.

Inline Forwarder - CHEAPER! & MOST DUTIES PAID! ✨

  • Trackable
  • Delivery lead time: 10-15 business days.
    Remote areas may require additional fee.
Singapore:

Inline Forwarder - Express Service only.
(Postal service is currently on hold)

  • Trackable
  • Lead Time: 7-10 business days
    - Remote areas are not included.
Other destinations:

Inline Forwarder - Postal Service

  • Trackable
  • Lead Time: 45 business days or more
  • Must be a Home or Office address
  • Maximum weight of 2kg
    Remote areas may require additional fee.

Shipping cost will be calculated upon checkout.

Preorder lead time still applies on top of delivery lead time.

Customs, Duties & Taxes
For select international orders,
  1. Customs duties, import taxes, VAT, and clearance fees are not included in the item price or shipping cost. These charges are set by your local customs authority and are the responsibility of the buyer.

  2. Customs fees are determined by your country based on factors such as the item value, shipping cost, product category, and local regulations. We do not have control over how these fees are assessed.

  3. If customs fees are not paid and the package is refused, returned, or abandoned, the order will not be eligible for a refund, as shipping and return costs are non-recoverable.

Tracking & Delivery
Once your package is shipped,

Tracking details shall be provided via email.

Please note that couriers may occasionally experience unexpected delays. Delivery timelines provided are estimates and are not 100% guaranteed.

We are not responsible for delays caused by:

  • Courier service disruptions
  • Customs clearance processes
  • Incorrect or incomplete shipping information provided by the customer
  • Natural events, holidays, or unforeseen logistical issues

Lost, Delayed,
Return / Exchange
Various Policy:

Due to the personalized nature of our products, returns, refunds, and exchanges are not permitted.

All items are made to order based on customer specifications. By completing your purchase, you acknowledge and agree that all sales are final.

  • This option may only be applicable if it is the shop's error.

Once your order has been handed over to the courier, we are not responsible for lost, extensive delays, or damaged packages.

If your package arrives damaged, you may contact us within 48 hours of delivery with clear photos of the packaging and item so we can help you in filing a report with the courier.

  • Any resolutions are subject to the courier’s investigation and policies.

Orders returned due to incorrect addresses, unclaimed parcels, or failed delivery attempts may require an additional shipping fee for reshipment request.

Contact Us
Need help?

Contact us at support@dearserifs.com and we'll be here to assist you!